Please also add the files described in section #5 below into the Exceptions tab of the above window.Ĥ.2 However, if you need to keep the firewall ON, the following steps must be followed.Ĥ.2.1 : System Preferences -> Security & Privacy -> Turn On Firewall, click Firewall Options.Ĥ.2.2 Disable (uncheck) the Block all incoming connections checkbox, as shown below.Ĥ.2.3 Enable (check) Automatically allow signed software to receive incoming connections, as shown below.Ĥ.2.4 Click the " +" button (indicated in the illustration below), if you can't find "Splashtop Streamer" in the list. Go to Control Panel -> Windows Firewall, and make sure Don't allow exceptions or Block incoming connection is unchecked. It's better to re-start your computer after performing the above settings. Select TCP, then type 6783-6785, as shown below. Go to Inbound Rules, click New Rule. in the right panel, select the Port button, then click Next>. : Open the Windows Start Menu, open the All Programs list, type " firewall," access the Advanced Firewall Settings. Please add another firewall policy for opening ports 6783, 6784, and 6785, which are used by Splashtop by default. Sometimes, just a simple computer restart, or un-installing the Splashtop app from the tablet or phone and then re-installing again, can solve this issue. Here are some suggestions for you to try in various conditions.ġ. Or possibly the specified ports are being occupied by other applications like Skype or others. If your tablet/phone and computer are on the same local network, but the satellite indicator is showing up on the computer name, then this could be due to the possibility that the ports being used (6783, 6784, and 6785 by default) are blocked by a firewall from the OS or third-party antivirus or security software. Examples of both cases are shown in the illustration below. Conversely, if your tablet/phone and your computers are on different networks, then the normal behavior is that you should see the "satellite" icon on the computer name to indicate such. Please note that " Splashtop 2" is now known as " Splashtop Personal."īasically, when you connect your tablet/phone to your computer within the same local network, you should see the computer listed on the tablet/phone without a "satellite" icon.
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